Privacy policy

Last updated: April 1, 2026

At SWARNAPRABHA JEWELS, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, contact us, or use our services.

Our store is powered by Shopify, which helps us run our website and process your orders securely.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

Personal Details

Name
Mobile number
Email address
Billing address
Shipping address

Order and Payment Details

Products you view, add to cart, purchase, return, or exchange
Payment details and transaction confirmations
(Payments are processed securely through third-party payment providers. We do not store your full card details ourselves.)

Account Details

Login information
Account settings
Preferences

Communication Details

Messages, emails, reviews, and customer support requests

Technical Details

IP address
Browser type
Device information
Website usage and browsing activity

2. How We Collect Your Information

We collect your information in the following ways:

Directly from you when you place an order, create an account, fill out a form, or contact us
Automatically through cookies and similar technologies when you use our website
From Shopify and service providers who help us operate our business, such as payment, shipping, and analytics partners

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Confirm payments and manage transactions
Provide customer support
Handle returns, exchanges, or cancellations
Improve our website, products, and services
Send order updates and important service messages
Send promotional offers or marketing messages, where allowed
Prevent fraud, misuse, or illegal activity
Comply with legal and regulatory requirements

4. Sharing of Information

We may share your information only when necessary, including with:

Shopify, to operate our online store
Payment gateways and payment processors, to complete transactions
Shipping and delivery partners, to deliver your orders
Technology and analytics providers, to improve website performance
Marketing partners, for advertising and promotions where applicable
Government, legal, or regulatory authorities, if required by law

We do not sell your personal information for cash.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website working properly
Remember your preferences
Understand how visitors use our website
Improve website performance and user experience
Show relevant ads and promotions

You can manage cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

6. Shopify

Our store is hosted on Shopify. Shopify may collect and process your information to provide services such as hosting, checkout, payment support, analytics, and fraud prevention.

To learn more about how Shopify handles personal information, please review Shopify’s privacy policy on their official website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. Please review their privacy policies before sharing your information.

8. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us so we can remove it.

9. Data Security

We take reasonable steps to protect your personal information. However, no website or online system can be completely secure, and we cannot guarantee absolute security of data shared over the internet.