Refund policy

Last updated: April 1, 2026

At SWARNAPRABHA JEWELS, we want you to shop with confidence. Please read our return, exchange, and refund policy carefully before making a purchase.

1. Return Window

We offer a 7-day return request window from the date your order is delivered.

To be eligible for a return, the item must:

Be unused, unworn, and in original condition
Include original tags, certificate(s), invoice, and packaging
Be accompanied by proof of purchase
Not show any signs of use, damage, alteration, resizing, or tampering

2. How to Request a Return

To request a return, please email us at swarnaprabhajewels@gmail.com within 7 days of delivery.

Please include:

Order number
Customer name
Contact number
Reason for return
Clear photos/video of the item and packaging, if applicable

Return requests must be approved by our team before the item is sent back.

Return Address:

Items sent back without prior return approval will not be accepted.

3. Return Eligibility

Returns are accepted only if:

You received a damaged item
You received a wrong item
The item has a manufacturing defect
The item delivered is materially different from what was ordered

After receiving your request, we may ask for photos, videos, or other details to verify the issue.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Customised / personalised jewellery
Made-to-order items
Resized or altered jewellery
Items damaged due to misuse, improper handling, or normal wear and tear
Items returned without original packaging, tags, certificates, or invoice
Sale items, discounted products, and gift cards

If you are unsure whether your product is eligible, please contact us before placing your order.

5. Exchange Policy

We offer exchange only in approved cases, subject to stock availability.

If you want a different item, the fastest option is:

Request return approval for the original eligible item
Once approved, place a separate new order for the replacement item

6. Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery at swarnaprabhajewels@gmail.com with:

Your order number
Photos/video of the package and item
Description of the issue

We will review the matter and provide an appropriate resolution.

7. Return Shipping

If the return is approved because of:

Wrong item sent by us
Manufacturing defect
Item received damaged

then return shipping may be arranged or reimbursed by us, as applicable.

For all other approved returns, return shipping charges may be borne by the customer unless otherwise confirmed by us in writing.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved or rejected.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank, card issuer, UPI app, or payment provider to reflect the amount.

If more than 15 business days have passed after refund approval and you have not received the amount, please contact us at swarnaprabhajewels@gmail.com.