Shipping policy

Last updated: April 16, 2026

At SWARNAPRABHA JEWELS, we are committed to delivering your jewellery safely and securely. Because jewellery is a high-value product, we use Sequel Logistics for shipping and delivery support.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Partner

We ship our orders through Sequel Logistics to help ensure secure handling and delivery of jewellery shipments. Tracking support is available once the order is dispatched.

2. Order Processing

Orders are processed only after successful payment confirmation.
Once your order is confirmed, we begin preparing it for dispatch.
Order processing time may vary depending on product availability, order verification, and operational requirements.
Orders are not shipped on Sundays, public holidays, or non-working business days unless otherwise stated.

3. Shipping Coverage

We currently ship across eligible serviceable locations in India.
Delivery is subject to service availability at your pin code through our logistics partner.
In some cases, we may contact you if your delivery location is not serviceable or requires an alternate arrangement.

4. Shipping Charges

Shipping charges, if any, will be shown at checkout before payment.
We may offer free shipping on selected products, order values, or promotional campaigns.
Any applicable delivery-related charges will be clearly communicated before order confirmation.

5. Tracking Your Order

Once your order is shipped, we will share shipment details or tracking information with you through the contact details provided at the time of purchase.
Tracking updates may take some time to reflect after dispatch.

6. Delivery Time

Estimated delivery time depends on your location, product readiness, verification process, and courier movement.
Delivery timelines shown by us are estimates only and are not guaranteed.
Delays may happen due to weather conditions, transport disruptions, public holidays, local restrictions, operational issues, or courier-related reasons.

7. Address Accuracy

Please ensure that your shipping address, phone number, and other contact details are correct at the time of placing the order.

We will not be responsible for delays, failed deliveries, or extra charges caused by:

Incorrect or incomplete shipping address
Wrong phone number or email address
Customer not being available at the time of delivery
Failure to respond to delivery verification calls or messages

8. Delivery Verification and Security

Due to the nature of jewellery products:

Some orders may require address confirmation, phone verification, OTP confirmation, or signature at the time of delivery.
We reserve the right to delay or cancel shipment if we are unable to verify order or delivery details.
Orders may only be delivered to the person named in the order or an authorized recipient, where applicable.

9. Delivery Attempts

If delivery is unsuccessful due to customer unavailability, incorrect details, or refusal to accept the parcel, the shipment may be returned to us.
In such cases, re-dispatch may be done only after confirmation from the customer and payment of any applicable re-shipping charges.

10. Packaging

All jewellery orders are packed securely to help protect the product during transit. Outer packaging may vary based on product type, order value, and shipping security requirements.

11. Delayed, Lost, or Damaged Shipments

If your shipment is delayed, lost, tampered with, or arrives damaged:

Please contact us as soon as possible after receiving or failing to receive the order.
Any visible package tampering or damage should be reported immediately, preferably with photos and an unboxing video.
We will review the issue with the shipping partner and update you after verification.

Please note:

Claims related to damage, shortage, or tampering may require proper evidence.
Resolution timelines may depend on investigation by the courier and internal review.

12. Unboxing Recommendation

For your safety and smoother support resolution:

Please record a clear unboxing video while opening the parcel.
The video should begin before opening the package and clearly show the package condition, label, and contents.

This may help in case of any dispute relating to missing, damaged, or incorrect items.

13. Failed Delivery / Return to Origin

If an order is returned to us due to failed delivery, incorrect address, refusal, or repeated non-availability of the customer:

We may contact you for re-delivery confirmation.
Additional shipping or handling charges may apply for re-dispatch.
Refunds, if applicable, will be handled according to our Return / Refund Policy after deducting relevant shipping or handling costs, where allowed.

14. International Shipping

At present, international shipping is available only if specifically confirmed by us.
Any customs duties, taxes, import charges, or compliance requirements for international orders shall be the customer’s responsibility unless clearly stated otherwise.

15. Order Issues

Please contact us immediately if:

You have not received your order within the expected timeframe
Tracking has stopped updating for an unusual period
You receive the wrong item
The parcel appears tampered with
The product is damaged in transit

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, courier arrangements, or legal requirements. Any updates will be posted on this page with the revised date.